CONCIERGE HELP DESK
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Concierge Desk
Can't find what you need? Our dedicated logistics operations specialists are available around the clock.
Operations Center: Online & Vetted
Frequently Asked Questions
Showing 12 resultsYou can book directly using our website homepage booking console or log in to your Member Portal to save preferences. Simply enter your pickup location, drop-off destination, preferred date, and time to view immediate pricing structures across our fleet.
For standard private client bookings, cancellations are free of charge up to 24 hours prior to the scheduled pickup time. For corporate enterprise bookings, cancellations are free up to 4 hours prior. Cancellations inside these windows will result in a penalty fee up to the full fare.
Policies & Adjustments
Access JourneysFlexible Scheduling Guarantees
Adjustments to booking times, vehicle choices, and pickup location parameters can be done through the app or by phone up to 1 hour before departure.
Onboard Experience
Configure SettingsCurate Your Sanctuary
Configure climate controls, select water types, specify ambient audio, or enable silent driver mode. Your settings are instantly transmitted to the driver cockpit.